LolaJack Privacy Policy

At LolaJack, we value your trust and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit lolajack.com, register an account, deposit funds, or play any of our games. By using LolaJack Casino, you agree to the practices described below. We at LolaJack operate under Lumina Ltd, Seychelles, licensed under Anjouan Gaming Licence No. ALSI-202411077-FI2, and we take our data protection obligations seriously across all the markets we serve.

Information We Collect

We collect several categories of information to provide you with a safe and personalised gaming experience. Our LolaJack registration process requires basic identifying details, while our LolaJack Casino platform also gathers technical and behavioural data automatically as you interact with our site.

• We collect your full name, date of birth, address, email, and phone number during registration.
• We record payment details when you use Visa, Mastercard, Revolut, Skrill, MiFinity, Paysafecard, bank transfer, or cryptocurrencies such as BTC, ETH, or USDT.
• We gather identity verification documents to comply with KYC and anti-money laundering regulations.
• We track your gaming activity, wagering history, deposits, and withdrawals to manage your account responsibly.
• We log technical data including your IP address, device type, browser, and location for security purposes.
• We use cookies and similar technologies to understand how you use our services and to improve our website.

How We Use Your Data

Here at LolaJack, we process your personal information for clearly defined purposes. Our Lola Jack Casino operations rely on this data to verify your identity, prevent fraud, process transactions, and deliver our welcome bonus and other promotions to eligible players.

• We use your data to create and manage your player account.
• We verify your identity and age to ensure compliance with our licensing requirements.
• We process deposits and withdrawals through your chosen payment method.
• We send you relevant communications about bonuses, promotions, and account updates, where you have consented.
• We analyse gameplay patterns to detect problem gambling behaviour and support responsible gaming.
• We use aggregated data to improve our game selection, live casino offerings, and sports betting services.

Legal Basis for Processing

Our LolaJack Casino platform processes your data based on several legal grounds recognised under applicable data protection laws, including the performance of our contract with you, our legitimate business interests, compliance with legal obligations, and your consent where required. We at LolaJack ensure that any processing beyond what is necessary for providing our services is only carried out with your explicit agreement.

Sharing Your Information

We do not sell your personal data to third parties. However, our Lola Jack platform may share information with trusted partners who help us operate our business effectively.

• We share data with payment processors to complete your deposits and withdrawals securely.
• We work with identity verification providers to confirm your age and identity.
• We may disclose information to regulatory authorities, including our licensing body, when legally required.
• We share data with our game providers, including Pragmatic Play, Evolution, and NetEnt, solely to deliver gameplay functionality.
• We may share information with fraud prevention and anti-money laundering services.

Cookies and Tracking Technologies

We use cookies at LolaJack Casino to enhance your browsing experience, remember your preferences, and analyse site traffic. Our LolaJack cookie settings allow you to manage which types of cookies you accept, though disabling certain cookies may affect the functionality of our website, including login and personalisation features.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. Our LolaJack records related to transactions, KYC documentation, and account activity are stored for the period required under our gaming licence, after which we securely delete or anonymise the data.

Your Rights

You have several rights regarding your personal data when you use our LolaJack Casino services. We are committed to respecting these rights and responding to your requests promptly.

• You can request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You may request the deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing.
• You have the right to withdraw consent for marketing communications at any time.
• You may request a copy of your data in a portable format.

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or by emailing support@lolajack.com. We aim to respond to all requests within a reasonable timeframe in accordance with applicable regulations.

Data Security

We at LolaJack implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our Lola Jack Casino infrastructure uses encryption, secure servers, and restricted access controls to safeguard sensitive information, including payment details and identity documents.

International Data Transfers

Since we serve players across the European Union, United Kingdom, Canada, Australia, New Zealand, and other international markets, your data may be transferred outside your country of residence. We ensure that any such transfers are conducted in compliance with applicable data protection frameworks and that appropriate safeguards are in place.

Children's Privacy

Our LolaJack Casino services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we take immediate action to close any account found to belong to an underage individual.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game developers. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revisions on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through 24/7 live chat, our Help Centre, or by email at support@lolajack.com. We are here to address any concerns regarding your privacy while you enjoy our games, live casino, and sports betting services.