LolaJack Terms and Conditions

Welcome to LolaJack Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account with us, you confirm that you accept these terms in full. At LolaJack, we ask that you read this document carefully before you deposit, play, or claim any bonus, as it forms a binding agreement between you and Lumina Ltd, the operator of LolaJack Casino.

Who We Are

LolaJack Casino is owned and operated by Lumina Ltd, registered in Seychelles, and licensed under Anjouan Gaming Licence No. ALSI-202411077-FI2. We provide our services to players in the European Union, United Kingdom, Austria, Belgium, Croatia, Czech Republic, Finland, Greece, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, Canada, Australia, and New Zealand. Our LolaJack platform is available in English, German, French, Spanish, Portuguese, Italian, Dutch, Finnish, Hungarian, Norwegian, Polish, Czech, Greek, Slovak, and Croatian, and we localise our lolajack casino experience for each of these markets.

Eligibility and Account Registration

We require every player to register an account before accessing our games. This is a lolajack casino login process that requires accurate personal details, and there is no anonymous or no-account option available. To use our services, you must:

• Be at least 18 years old or the legal gambling age in your jurisdiction
• Provide true, current, and complete registration information
• Maintain only one active account with us
• Reside in a country where our services are permitted
• Keep your lolajack login credentials confidential and secure

We reserve the right to request verification documents at any stage, including before processing a lolajack withdrawal, in accordance with our anti-fraud and anti-money-laundering obligations.

Deposits and Payment Methods

We accept a wide range of deposit methods at LolaJack, including Visa, Mastercard, Pay By Card, Revolut, Paysafecard, Skrill, Neteller, MiFinity, RPDT, bank transfer, and numerous cryptocurrencies such as BTC, ETH, LTC, USDT, and USDC across multiple networks. The minimum lolajack deposit is €10 across all methods, with maximum limits varying by method, from €1,000 for Paysafecard up to €5,000 for bank transfer, Revolut, Skrill, Neteller, and crypto payments. We do not charge our players deposit fees, though your payment provider may apply its own charges.

Withdrawals

Our lolajack withdrawal process requires a minimum of €10 per request. Maximum withdrawal amounts depend on the method used, ranging from €2,500 via MiFinity up to €5,000 via bank transfer or cryptocurrencies. We process all withdrawal requests within three business days once your account is verified and all conditions are met, or three business days after your previous payout was completed. Our financial department handles cashouts during processing hours of 06:00-17:00 GMT, Monday to Friday. Daily and monthly withdrawal ceilings are also determined by your VIP tier, ranging from €500 per day for Ember and Frost members up to €2,000 per day for Supreme members.

Welcome Bonus Terms

At LolaJack Casino, we offer new players a Welcome Package of 400% up to €15,000 plus 400 Free Spins across four qualifying deposits. Here at LolaJack, we set a minimum qualifying deposit of €20 (or currency equivalent), and a separate Crypto Welcome Bonus of 400% up to 20,000 USDT is available for crypto depositors. Our lolajack bonus terms include the following conditions:

• Wagering requirement of x20 on bonus plus deposit, and x40 on free spin winnings
• Bonuses must be used within 10 days of activation
• Maximum bet while a bonus is active is €100 or currency equivalent
• Maximum cashout is capped at x10 of the initial bonus amount
• Deposits made via Neteller or Skrill do not qualify for this lolajack casino bonus
• The bonus must be activated in the My Bonus section before any wager is placed

We only offer this welcome bonus to new customers making their first real-money deposit. Placing a withdrawal request before claiming, or after activating, the bonus will void your eligibility. Activating another promotion while a bonus is active removes your current bonus and any related winnings. You may cancel an active bonus through your profile or via support, though doing so voids the entire bonus balance.

Other Promotions

Our LolaJack promotions extend beyond the welcome offer. We provide a Weekly Reload of 70 Free Spins, a Weekend Reload of €500 plus 70 Free Spins, Daily Cashback of 15% up to €250, and Live Cashback of 25% up to €200. Crypto players can benefit from our Crypto Weekly Reload and Crypto Weekend Reload offers. On the sportsbook side, we run a Weekly Reload of 60% up to €600, a Weekend Reload of 55% up to €500, and a general Cashback of 10% up to €500. Each lolajack promo code or seasonal offer we introduce is subject to its own specific terms, which we publish alongside the promotion.

Loyalty and VIP Program

We reward consistent play through our 25-level Loyalty Program, divided into five tiers: Ember, Frost, Glacier, Blaze, and Supreme. As you accumulate points, we increase your cashback percentage, level rewards, and monthly withdrawal limits. Glacier, Blaze, and Supreme members receive personalised offers and access to a dedicated VIP manager, while all members enjoy 24/7 live chat and on-site promotions. Our VIP structure is designed to give loyal players at LolaJack Casino greater value the longer they play with us.

Games and Fair Play

We offer over 6,500 games from 30 to 80+ providers, including Pragmatic Play, NetEnt, Play'n GO, Yggdrasil, and many others. Our library includes slots, live casino games, table games, jackpots, Megaways titles, and a full sportsbook covering football, basketball, tennis, and more. All games on our LolaJack platform use certified random number generators, and our live dealer offerings are streamed from licensed studios including Evolution and Pragmatic Play Live. We do not guarantee winnings, and all outcomes are determined by chance or skill depending on the game type.

Responsible Gambling

We are committed to promoting responsible gambling among our players. If you feel your gambling behaviour is becoming problematic, we encourage you to use our self-exclusion tools, deposit limits, or reality checks, all available within your account settings. Our support team is available 24/7 via live chat and email at support@lolajack.com to assist you with any concerns regarding responsible play.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, bonus abuse, multiple accounts, or breach of these terms. In such cases, we may withhold winnings generated through prohibited activity. We at LolaJack take these measures to protect the fairness of our platform for all players.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in regulation, our services, or our promotions. Continued use of your account after such updates constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed about how our LolaJack casino terms may evolve.

Contact Us

If you have questions about these terms, our bonuses, deposits, or withdrawals, our support team is available around the clock. You can reach us via live chat, our Help Centre, or by email at support@lolajack.com. We are here to help you enjoy your experience with us safely and transparently.